In the landscape of support work and healthcare, adaptability is key. We know that our participants’ needs can evolve over time due to changes in health, life circumstances, or personal goals.
Our Story
At A1 Community Care Providers, we are more than a service. We are people who have parents, grandparents, and loved ones of our own. When we support someone, we always ask ourselves one simple question:
How would we want our own family to be cared for?
That question shapes every decision we make.
We believe care should feel personal. We look beyond forms, funding, and checklists to truly see the individual. Every person has a story, a routine, a home, and a way they like things done. Our role is to respect that, protect it, and support it.
We are committed to keeping people comfortable in the place they know best — their home — for as long as possible. Familiar surroundings bring confidence, stability, and peace of mind, and we work gently alongside each person to maintain their independence while ensuring they feel safe and supported.
Our team is carefully chosen not only for skill, but for character. Trust matters in care, which is why we prioritise consistency and matching participants with support workers who genuinely suit them.
The values that guide us every day:
01.
Quality & Compliance:
We hold ourselves to high professional standards so families can feel confident their care is safe, reliable, and accountable.
02.
Dignity & Respect:
Every interaction is delivered with patience, kindness, and understanding. We honour personal choice and individual routines.
03.
100% Transparency in Communication:
We speak openly and honestly. Families are kept informed, questions are welcomed, and nothing is hidden behind complicated language.
04.
Keeping People at Home Longer
Our focus is on supporting independence and wellbeing so people can remain in familiar surroundings for as long as possible.
05.
Trusted Support Workers
We carefully select and support our staff so the people entering your home are dependable, compassionate, and respectful.
At A1 Community Care Providers, care isn’t just about assistance — it’s about reassurance, relationships, and making each day feel a little easier.
Support At Home
What is Support At Home
Support At Home assists you to live safely and comfortably in your own home. We start with a friendly conversation, create a personalised care plan, and match you with a caring team who fits your routine. Your support can change as your needs change.
From 1 November 2025, the Australian Government will introduce a new aged care funding model known as the Support at Home Program. This program will replace the current Home Care Package system.
Looking ahead, and no earlier than 2027, the Support at Home Program will also gradually replace the Commonwealth Home Support Program (CHSP), creating a single, streamlined system for in-home aged care support.
At A1 Community Care Providers, we’re here to make this transition as smooth and stress-free as possible. Our team is committed to helping you understand the changes, navigate your options, and continue receiving the support you need to live safely and confidently at home.
What the Support At Home Program includes:
✔ Eight levels of in-home support, with funding of up to $78,000 per year, plus two short- term support pathways
✔ Quarterly budgets, replacing the current annual funding structure
✔ A clear and transparent service list, so you know exactly what services are available to you
✔ Price caps on services, expected to begin around July 2026 (providers may set their own prices until then)
✔ A 10% cap on care management fees, helping ensure more of your funding goes directly toward your care.
Enquire about our Support At Home.
Call 02 4044 5022.
SAH Funding
How Support At Home funding level applied
Under SAH, an older person’s funding level is determined following an aged care assessment. The assessment considers the person’s daily living needs, health and clinical requirements, mobility and safety risks, and support goals.
The outcome is an assigned funding level (1–8). Higher levels are intended to support more frequent services, increased complexity, and greater reliance on care at home.
The New Funding Levels (1–8)
The table below summarises each SAH level. Funding amounts shown are indicative ranges only (subject to government updates). Actual budgets and permitted service categories should be confirmed at the time of onboarding.
Level | Needs Profile | Indicative Annual Funding | Typical Support Frequency | Common Services Included |
1 | Entry/Basic Support | $10,731.00 | Occasional | Light domestic, basic transport, small supports |
2 | Low Support | $16,034.45 | Regular (weekly) | Domestic + light personal care, social support |
3 | Moderate Support | $21,965.70 | Regular (multi-weekly) | Personal care + domestic + some clinical/social |
4 | Moderate–high Support | $29,696.40 | Frequent | More frequent care, respite/ transport, restorative |
5 | High Support | $39,697.40 | Daily or near daily | Daily personal care, domestic, clinical oversight |
6 | High–very high | $48,114.30 | Multiple weekly to daily | Complex routines, higher clinical + mobility supports |
7 | Very high | $58,148.15 | Multiple daily (as needed) | Intensive support, higher risk management, respite |
8 | Complex / intensive / end-of-life | $78,106.35 | Multiple daily + high complexity | Comprehensive care incl. palliative/end-of-life supports |
Learn More about our Funding
Your Contributions Explained
Under the Support at Home (SAH) aged care program, client contributions are based on your individual financial circumstances, as assessed by Services Australia.
Your contribution level helps determine how much you may pay toward the cost of your care and services.
Contribution categories generally fall into the following groups:
Full Pensioner
What you pay:
- Clinical support
= 0% - Independence services
= 5% - Everyday living service
= 17.5%
Part Pensioner
What you pay:
- Clinical support
= 0% - Independence services
= 5-50% - Everyday living service
= 17.5-80%
Self-Funded Retiree
What you pay:
- Clinical support
= 0% - Independence services
= 50% - Everyday living service
= 80%
Contribution amounts vary depending on the type of service received and your assessed income and assets. We will always explain any applicable costs upfront, so you can make informed decisions about your care with confidence.
For more information of if you have any questions click below or contact our team.
Support At Home Costs and Contributions | My Aged Care
Care management now capped
Under the Support at Home (SAH) program, care management fees are capped at 10% ensuring the majority of your funding goes exactly where it should, directly into the quality care and supports that helps you live well at home.
Care management covers essential coordination activities such:
✔ Care planning and regular reviews
✔ Coordinating services and supports
✔ Ongoing monitoring of care needs and clinical support
✔ Liaison with families, carers, and health professionals
The capped amount means there is a limit on how much of your budget can be used for care management, providing transparency, fairness, and value for money.
We are committed to keeping care management costs clearly explained, with no hidden fees. Our focus is on maximising you’re funding so it supports your wellbeing, independence, and goals.
Unspent Funds Explained
As part of the new Support at Home program, you’ll receive a quarterly care budget to use on the services that best support your needs, goals, and independence.
Each quarter, you can carry over a portion of any unspent funds up to 10% of your quarterly budget or $1,000 (whichever is higher). This gives you added flexibility to plan ahead and ensures your care continues smoothly without disruption.
If you are transitioning from an existing Home Care Package, any unspent funds will move with you, so nothing is lost and your care can continue seamlessly.
Our Services
A1 Community Care Services
A1 Community Care Providers offer flexible, person-centred care to support your independence and wellbeing at home, including personal care, domestic assistance, nursing, and care management.
Clinical Support
Gentle, professional health care provided in the comfort of your own home to support your wellbeing.
- Nursing care tailored to your needs
- Allied health services
- Therapeutic and rehabilitation support
- Nutrition and dietary advice
- Care planning and coordination
Independence Support
Support that helps you continue living life your way, while staying connected and confident at home and in your community.
- Personal care assistance
- Social support and community involvement
- Therapy to support everyday independence
- Respite care for you and your carer
- Help with transport to appointments and outings
Everyday Living
Friendly, practical help with daily tasks to make home life easier and more enjoyable.
- Help with household chores
- Essential home maintenance and small repairs
- Meal preparation and meal delivery
Additional Services available under SAH
Under the Support at Home program, additional services may be available to support more specific or changing needs. These can include restorative care to help maintain or regain independence, end-of-life care focused on comfort, dignity, and family support, and Assistive Technology and Home Modifications (AT-HM) to improve safety, mobility, and day-to-day living at home.
Access to these services is based on assessment and eligibility, and we will guide you through the process to ensure the right supports are in place when needed.
Restorative Care
A short-term program designed to gently support you in rebuilding strength, confidence, and independence after illness, injury, or time in hospital.
- Allied health support to help improve movement and daily function
- Support for up to 12 weeks
- A possible 4-week extension, depending on your needs and assessment
- Focused on helping you feel more confident in everyday life
End-of-Life Care
Compassionate, respectful care provided in your home, with a focus on comfort, dignity, and supporting what matters most to you and your loved ones.
- Additional in-home support to help you remain at home for as long as possible
- Available for people with a life expectancy of three months or less
- Funding of up to $25,000
- Support available for up to 16 weeks
Assistive Technology & Home Modifications (AT-HM)
- Mobility and falls risk
- Cognition and psychosocial needs
- Carer availability and respite needs
- Goals such as maintaining independence, recovery/restorative care, or comfort and dignity at end of life
Pricing Schedule
Understanding Costs
We understand that navigating aged care funding and fees can feel overwhelming. At A1 Community Care Providers, we believe in being open, clear, and supportive when it comes to costs.
Depending on your funding program and individual circumstances, you may be asked to contribute towards some services. Any fees are explained carefully before supports begin, so you always understand what is included and how your funding is being used. We are committed to transparency, fairness, and helping you make informed decisions about your care.
If you ever have questions about fees or contributions, our team is here to talk it through and guide you step by step.
Our Pricing Schedule/Fees
FAQs
Frequently Asked Questions
Do I need funding to receive services?
Funding can help cover costs, but private services are also available. We’ll talk to you through your options and help you understand what’s right for you.
Can my care change over time?
Yes. Your support can be adjusted as your needs change. We check in regularly to make sure your care continues to feel right.
Will I have the same carers?
We aim to provide consistency so you can build trusted relationships. If changes are needed, we’ll always communicate clearly and thoughtfully. You will always be placed with someone you have met and had a buddy shift yet ensuring familiarity.
How quickly can services start?
We will work with you to begin support as soon as possible. Timing depends on your needs and any funding requirements, and we’ll keep the process simple and supportive.
Do you support families and carers too?
Yes. We understand care affects the whole family. Our respite services and ongoing communication are here to support carers as well.
Caregivers play a crucial role in the lives of individuals with disabilities and the elderly, providing essential support and care. However, caregiving can be challenging, and the well-being of the caregiver is often forgotten.
Community engagement is vital for fostering a sense of belonging, enhancing well-being, and creating meaningful connections.
We know that involvement in your community is essential for a fulfilling life. That’s why community involvement matters.
