In the landscape of support work and healthcare, adaptability is key. We know that our participants’ needs can evolve over time due to changes in health, life circumstances, or personal goals.
Our NDIS Approach
Having the right support around you can make all the difference. At A1 Community Care Providers, we take the time to truly listen, understand your goals, and walk alongside you as you build a life that feels independent, supported, and connected.
As a registered NDIS provider in the heart of Newcastle, we work closely with you and the people who matter most in your world to create a support plan that genuinely reflects who you are and what you want to achieve. Your goals guide us. Your preferences shape the way we deliver care.
Whether it’s gentle assistance with personal care, help with daily routines, support to develop new skills, or encouragement to get out and enjoy your community, our team shows up with kindness, reliability, and genuine care.
We believe NDIS support should never feel clinical or transactional. It should feel empowering. It should build confidence. It should create opportunities. And above all, it should respect your choice and control.
The values that guide our NDIS supports:
01.
Quality & Compliance:
We maintain high professional standards and align with NDIS requirements so you can feel safe and confident in your supports.
02.
Dignity & Respect:
You are at the centre of every decision. We honour your routines, your voice, and your independence.
03.
100% Transparency in Communication:
We keep things clear and honest. You’ll always understand what supports are being delivered and how your funding is being used.
04.
Building Independence
Our focus is not just support for today, but growth for tomorrow. We work with you to strengthen skills and confidence wherever possible.
05.
Trusted Support Workers
Our team is carefully selected for both skill and character. We prioritise consistency and meaningful matches so you feel comfortable and understood.
At A1 Community Care Providers, NDIS support is about partnership. It’s about helping you live life on your terms, with the right people by your side.
Support Coordination
How we support you
Understanding your NDIS plan can sometimes feel overwhelming, especially when you are trying to make the right choices for yourself or someone you love.
Our experienced Support Coordinators are here to guide you through the process with patience, clarity, and genuine care.
Your goals matter to us. We take the time to understand what’s important to you and work hard to ensure your plan delivers the supports you need.
Our Support Coordination services include:
- Helping you and your family understand how the NDIS works and what your plan means
- Talking through the supports you need, and planning how and when they will be delivered
- Connecting you with trusted local providers that suit your goals and preferences
- Assisting with budgets, service agreements, and price discussions
- Supporting you with paperwork and provider documentation
- Helping you get the most value from your funding while keeping track of your budget
- Preparing progress reports for the NDIA before plan reviews
- Supporting you to feel confident and prepared for your NDIS review
You don’t have to navigate the system alone. Whatever stage you’re at, our team is here to walk alongside you and make the journey simpler and more empowering.
Our Support Services
A1 Community Care Services
Community Participation
Support to help you get out and enjoy social, recreational, and community activities. This may include attending events, joining groups, learning new skills, or building confidence in everyday community settings.
Domestic Assistance
Assistance with household tasks such as cleaning, laundry, and general upkeep, lawns and maintenance, so your home remains safe, comfortable, and manageable.
Community Nursing
Qualified nursing care delivered in the comfort of your home. This can include medication management, wound care, health monitoring, and other clinical supports tailored to your needs.
Meal Preparation
Support with planning, preparing, and cooking meals that suit your dietary needs and preferences, helping you maintain healthy routines and independence.
Personal Care & High Intensity Supports
Respectful assistance with daily personal tasks such as showering, dressing, grooming, and mobility, delivered in a way that protects your dignity and independence.
Respite Care
Short term support that gives family members and carers time to rest and recharge, while ensuring you continue to receive safe and consistent care.
Funding
Understanding NDIS Funding
NDIS funding supports eligible Australians under 65 who are living with a permanent and significant disability. It provides a personalised budget to cover “reasonable and necessary” supports that help you build independence, connect with your community, and work towards your goals.
Funded by the Australian Government, the NDIS can assist with services such as therapy, equipment, home modifications, and support workers — all tailored to your individual needs.
What makes NDIS funding unique?
- Personalised Plans
Your funding is based on your own goals, circumstances, and the supports you need to live your best life. - Reasonable and Necessary Supports
The NDIS funds supports that relate directly to your disability, offer value for money, and are likely to make a positive difference in your daily life. It does not cover everyday living expenses like rent or groceries. - Three Support Budgets
Funding is generally divided into three areas:- Core Supports – help with everyday activities
- Capital Supports – larger items such as equipment or home modifications
- Capacity Building Supports – services that build skills and independence over time
- Flexible Management Options
You can choose how your funding is managed — self-managed, plan-managed, or managed by the NDIA — giving you choice and control over your supports.
What can NDIS funding cover?
Support may include assistance with daily living, transport to access the community, everyday consumables, therapy services, employment supports, training, and more — depending on your individual plan.
For more detailed information, you can visit the official NDIS website or contact them directly on 1800 800 110.
FAQs
Frequently Asked Questions
What is an NDIS Plan?
An NDIS plan is a personalised roadmap designed around you. It sets out your goals, what you would like to achieve, and the funding and supports available to help you get there. Every plan is different, because it reflects your individual needs, preferences, and aspirations.
Am I Eligible for an NDIS Plan?
The NDIS website is your best reference point for details on eligibility and additional information such as the process when applying for NDIS funding.
Can A1CCP help me understand or manage my NDIS plan?
Yes. Our team can help you understand what your plan includes, how your funding works, and how to make the most of it. Whether you need guidance, Support Coordination, or Plan Management, we’re here to simplify the process and walk alongside you.
What makes A1CCP different from other providers?
At A1 Community Care Providers, we focus on genuine relationships, consistency, and personalised support. We take the time to truly understand your goals and preferences, and we match you with staff who are the right fit. Our approach is flexible, responsive, and built around respect, dignity, and choice.
Are there any cancellation fees?
We understand that life can be unpredictable. Cancellation policies are discussed with you at the beginning of services so there are no surprises. Where possible, we ask for reasonable notice to avoid fees, and we always aim to be fair and transparent.
Can I request a different staff member?
Absolutely. Your comfort and trust are important to us. If you feel a different support worker would be a better fit, we will work with you to arrange this respectfully and promptly.
Will I be notified if my roster changes?
Yes. If there are any changes to your scheduled supports, we will notify you as soon as possible. We prioritise clear communication so you always feel informed and supported.
How will I know who is coming?
You will be introduced to your support worker ahead of time, and we provide details so you know who to expect. We aim to maintain consistency so you see familiar faces wherever possible. We also have an app allowing you to see your schedule ahead of time and will be attending.
What is the average onboarding timeframe?
Onboarding timeframes can vary depending on your needs and support requirements. In most cases, services can begin 2 weeks once agreements are finalised, and sometimes sooner if supports are urgent.
Will I have the same carers?
We aim to provide consistency so you can build trusted relationships. If changes are needed, we’ll always communicate clearly and thoughtfully. You will always be placed with someone you have met and had a buddy shift yet ensuring familiarity.
Caregivers play a crucial role in the lives of individuals with disabilities and the elderly, providing essential support and care. However, caregiving can be challenging, and the well-being of the caregiver is often forgotten.
Community engagement is vital for fostering a sense of belonging, enhancing well-being, and creating meaningful connections.
We know that involvement in your community is essential for a fulfilling life. That’s why community involvement matters.
